Privacy Policy

(UK GDPR & Data Protection Act 2018 compliant)

  1. Introduction

Your privacy is important to me. Trust is a fundamental part of my work, especially when it comes to the confidentiality and protection of personal data.
This Privacy Policy explains how I collect, use, store and protect your personal information when you use the website www.olivecapeofhope.com or contact me directly.

If anything in this policy is unclear, please contact me at: hello@olivecapeofhope.com

  1. Data Controller

The Data Controller responsible for your personal data is:

Jolanta Misiuk
Olive Cape of Hope
Email: hello@olivecapeofhope.com
Phone: +44 7990262939

  1. What Personal Data I Collect

I may collect the following categories of personal data:

  1. Data provided by parents/carers
  • Name and surname
  • Email address
  • Telephone number
  • Home address
  • Child’s age
  • Occupation
  • Any information voluntarily provided in the contact form or email
  1. Data related to the child (client)

(only when voluntarily provided and with explicit consent)

  • Name
  • Age
  • Developmental, educational or behavioural concerns
  • Relevant health information necessary for the provision of services
  1. Technical data
  • IP address
  • Browser type
  • Cookies
  • Website usage data
  • Date and time of visits
  1. How Your Data Is Collected

I collect personal data in the following ways:

  • Through contact forms on the website
  • Through email or telephone communication
  • Through documents voluntarily provided by you
  • Through cookies stored on your device
  • Through website analytics tools (e.g., Google Analytics)
  1. Purposes of Processing Personal Data

Your data may be processed for the following purposes:

  • Service delivery – providing SEN support, consultations, assessments or advisory services
  • Responding to enquiries
  • Preparing recommendations or reports
  • Maintaining communication (email, phone, newsletter)
  • Booking and scheduling appointments
  • Marketing my own services (only with consent)
  • Website analytics and performance
  1. Legal Basis for Processing (UK GDPR)

Your data is processed on the following legal grounds:

  • Article 6(1)(a) – consent (e.g., newsletter, sharing sensitive information)
  • Article 6(1)(b) – performance of a contract or steps prior to entering a contract
  • Article 6(1)(f) – legitimate interest (service improvement, security, analytics)
  • Article 9(2)(a) – explicit consent for processing special category data (e.g., health information)
  1. Data Retention

I keep your data only for as long as necessary:

  • Contact enquiries: up to 12 months
  • Service‑related documentation: up to 7 years (legal requirement for records)
  • Cookies: according to browser settings or until consent is withdrawn
  • Analytics data: up to 26 months
  1. Your Rights Under UK GDPR

You have the right to:

  • Access your data
  • Rectify inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Withdraw consent at any time
  • Data portability

To exercise your rights, email: hello@olivecapeofhope.com.

You also have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
www.ico.org.uk

  1. Data Sharing

Your data may be shared only when necessary and only with trusted providers:

  • Website hosting providers
  • Email service providers
  • IT and security providers
  • Accounting and legal services
  • Online communication tools (e.g., video call platforms)
  • Payment processors (if applicable)
  • Google (Analytics)
  • Meta (Facebook Pixel), if used

All providers comply with UK GDPR and apply appropriate security measures.

  1. International Transfers

Some data may be transferred outside the UK (e.g., Google, Meta).
Transfers are protected by:

  • UK‑approved Standard Contractual Clauses (SCCs)
  • Data Privacy Framework (where applicable)
  1. Automated Decision‑Making

I do not use automated decision‑making or profiling that produces legal or significant effects.

COOKIES POLICY

(PECR + UK GDPR compliant)

  1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve functionality, performance and user experience.

  1. Types of Cookies Used

The website uses:

  • Strictly Necessary Cookies – essential for the website to function (do not require consent)
  • Functional Cookies – remember user preferences (require consent)
  • Analytical Cookies – Google Analytics (require consent)
  1. Legal Basis

Cookies are used in accordance with:

  • UK Privacy and Electronic Communications Regulations (PECR)
  • UK GDPR
  1. Managing Cookies

You can:

  • Accept all cookies
  • Reject all cookies
  • Choose specific categories

You can also disable cookies in your browser:

  • Edge
  • Chrome
  • Safari
  • Firefox
  • Opera

On mobile devices:

  • Android
  • iOS (Safari)
  • Windows Phone

Disabling essential cookies may affect website functionality.

GOOGLE ANALYTICS NOTICE

  1. What Google Analytics Collects

Google Analytics may collect:

  • IP address (anonymised)
  • Device information
  • Browser type
  • Pages visited
  • Time spent on the website
  • Click behaviour
  1. Legal Basis

Processing is based on:

  • Your consent (given via the cookie banner)
  • Legitimate interest (only after consent is granted)
  1. IP Anonymisation

This website uses IP anonymisation, required under UK GDPR.

  1. Data Transfers

Google may process data in the USA.
Transfers are protected by:

  • Standard Contractual Clauses (SCCs)
  • Data Privacy Framework
  1. Opt‑Out Options

You can opt out by: